Dealing with difficult situations
This independent learning is aimed at managers and supporters in scouting.
The total learning time for this resource is approximately 30 minutes.
This learning covers::
The main reasons why adults disagree and the steps that should be taken to manage a dispute between adults, including possible solutions.
Ways in which conflict and the escalation of disagreements may be prevented and the places where written and personal support and advice may be obtained in the management of adult disagreements.
The Scout Association's complaints process.
Situations where the suspension or cancellation of an adult appointment would be appropriate and the suspension process.
Videos
Before completing the learning guide, you should watch the Dealing With Difficult Situations videos:
Video 1...
Video 2...
Learning guide
The purpose of this learning guide is to build on the information given in the video. As well as providing extra details of some of the models outlined in the video, it also seeks to help you reflect on how to apply them in your Scouting role.
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