Resolutions Lead
Image
Our Resolutions Lead oversees concerns raised under our Scouts’ Complaints Policy.
Tasks:
- Make sure all incidents are reported, recorded, responded to and closed, as required by the law and Scouts policies in good time.
- Try and resolve any problems and issues raised by our adult and youth members, and by parents/carers of young people.
- Think of ways, like good communication, to try and stop conflict before it happens and from happening again.
- Keep up to date with policies and best practice.
- Share knowledge from previous cases with the wider network of Resolution Leads (or Lead Volunteers where there’s not a Resolution Lead) and the Resolutions UKHQ Team.
- Work with other Lead Volunteers, Volunteer Safeguarding Leads, Safety Leads, Data Leads and Local Suspension Leads, where needed.
Who can have this accreditation:
- These tasks can be shared as an accreditation with any full member, except anyone whose only role is Trustee,
- This role requires the holder to have a DBS criminal record check).
What learning is needed:
- Read and understand the Scouts’ Complaints Policy
- Read and understand Constructive Conversations
It'll also be useful to learn about resolving conflict (content is currently being developed and will be added here when ready).